Privacy Policy
At ClimbNxt, we believe privacy shouldn't be complicated. This policy explains how we handle your information when you work with us on iOS and Android app development projects. We've written this in plain language because legal jargon helps no one — and frankly, we think you deserve to understand exactly what happens with your data.
Information We Collect
When you contact us or work with our team, we collect information that helps us deliver better app development services. Here's what we gather and why:
Business Information
Your company details, project requirements, and technical specifications needed to build your app effectively.
Contact Details
Email addresses, phone numbers, and business addresses so we can communicate about your project progress.
- Project briefs and app concepts you share with us
- Technical feedback during development phases
- Usage data from our project management platforms
- Communication records related to your app development
We never collect personal information unrelated to your app development project. If you share something by accident, just let us know and we'll remove it immediately.
How We Use Your Information
Everything we collect serves a specific purpose in creating your mobile application. We don't use your data for anything beyond what's necessary for excellent service delivery.
Project Development
Your information helps us understand your vision, track development milestones, and ensure the final app meets your specifications. We also use it to coordinate between our development team members working on your project.
Communication
We'll contact you about project updates, technical questions, and timeline adjustments. Sometimes we'll reach out with relevant iOS or Android platform updates that might affect your app.
Legal and Business Operations
We maintain records for contract fulfillment, billing, and compliance with Hong Kong business regulations. This includes keeping project documentation and communication logs as required by local law.
Information Sharing
We're pretty protective of your information. Here's the complete list of when we might share your data:
- With development team members directly involved in your project
- With third-party services essential for app development (hosting, testing platforms)
- If required by Hong Kong law enforcement or regulatory authorities
- With your explicit written consent for specific purposes
We never sell your information to marketers, data brokers, or anyone else looking to make a profit from your data. That's not our business model, and it never will be.
If we ever need to share your information beyond these circumstances, we'll contact you first to explain why and get your permission.
Your Rights and Control
Under Hong Kong's Personal Data (Privacy) Ordinance and our own commitment to transparency, you have several important rights regarding your information:
Access Your Information
Request a copy of all personal data we hold about you. We'll provide this within 30 days, usually much faster. There's no charge for reasonable requests.
Correction Rights
If any information we have is incorrect or outdated, let us know and we'll fix it immediately. This includes contact details, project specifications, or any other data.
Data Portability
Want your project data in a format you can use elsewhere? We'll export your information in standard formats like JSON or CSV files.
Deletion Requests
After your project concludes and any legal retention periods expire, you can request complete deletion of your information from our systems.
Data Security
We take security seriously because your app ideas and business information deserve protection. Here's how we keep your data safe:
- End-to-end encryption for all project communications and file transfers
- Secure cloud storage with regular automated backups
- Limited access controls — only team members working on your project can see your data
- Regular security audits of our development and storage systems
- Two-factor authentication required for all team access
We also sign confidentiality agreements with all contractors and partners who might handle your information during the development process.
Data Retention
We don't keep your information forever. Here's our approach to data retention:
- Active project data: Retained throughout development and testing phases
- Completed project archives: Kept for 7 years to support ongoing app maintenance
- Communication records: Maintained for 3 years for reference and support
- Financial records: Retained for 7 years as required by Hong Kong business law
After these periods expire, we securely delete your information unless you've specifically requested longer retention for your own business needs.
International Data Transfers
Sometimes your project data might travel outside Hong Kong — for instance, if we're using cloud development tools or working with international app store submission processes.
When this happens, we ensure the receiving location has adequate privacy protections. We also use contractual safeguards and technical measures to maintain the same level of protection your data would have in Hong Kong.
We'll always inform you before transferring your data internationally and explain why it's necessary for your project.
Cookies and Website Data
Our website uses minimal tracking to improve your experience. We collect basic analytics about page visits and user behavior, but nothing personally identifiable without your consent.
You can disable cookies in your browser settings without affecting your ability to contact us or work with our team on app development projects.
Policy Updates
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you directly via email and post the updated version here with a new effective date.
Minor clarifications or formatting improvements won't trigger notifications, but the "Last Updated" date will always reflect the most recent changes.
Privacy Questions?
Email us: support@climbnxt.com
Call: +852 2560 0300
Visit: 4/F Admiralty Centre, Tower II
18 Harcourt Rd, Admiralty, Hong Kong
We usually respond to privacy inquiries within 24 hours during business days.